This policy (together with our Terms & Conditions Use and any other documents referred to on it) sets out the basis on which any personal data we collect from you or that you provide to us through our site, apps, or any other services provided by us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
The website at HOPATO.COM ("our site"), and any other HOPATO services which are available on our site or apps, or which refer to this policy which the words "we", "us" and "our" refer.
If you have questions about this policy please visit our Contact Us page or write to us at the above address.
What type of information do we may collect
- Information that you provide by filling in forms on our site or apps. This includes information provided at the time of registering to use our site or apps, subscribing to one of our services (e.g. our newsletter), posting material or requesting further services. We may also ask you for information when you contact us.
- Information on whether you have opened and clicked on certain content in our newsletters.
- Information about your computer, including where available your IP address, operating system and browser type, for system administration
With your consent under Art. 6 par. 1 a GDPR, you can opt in to our newsletter, which will inform you about our current deals. In addition, we save the IP addresses you used and the times of sign-up. The purpose of the procedure is to verify your sign-up and, if necessary, to inform you about possible misuse of your personal data.
If you no longer wish to receive our newsletter and promotional communications, you may opt out of receiving them by following the instructions included in each newsletter or communication.
Use of information
We will use the information we hold about you in the following ways:
- for system administration purposes
- to analyse user behaviour and trends in order to improve and understand how people use our services
- to generate aggregated sets of non-personally identifiable information in order to inform business decisions and to power elements of some of the our services
- to contact you
- where you have requested that we do so or to respond to communications you have sent us
- where it is necessary to notify you about changes or updates to our services
- to send booking confirmations and alerts, notifications or newsletters you have subscribed to
Disclosure of your information
We will never sell your Personal Data to third parties, though we may share your Personal Data to third parties in case where we are required to do so by law. We may also disclose your Personal Data if necessary to prevent, detect or prosecute illegal or suspected illegal activities or to prevent other damage or in response to a legal action or to enforce our rights and claims.
We emphasize processing your data within the EU/EEA. However, it may happen that we use service providers who process data outside the EU/EEA. In these cases, we make sure that a reasonable level of data protection is established with the recipient before transmitting your personally identifiable information. This means that a level of data protection is reached through EU standard contracts or an adequacy decision that is comparable to the standard within the EU.
The security of your personal information, including your email address, is important to us. We follow generally-accepted industry standards to protect the personal information submitted to us, both during registration and once we receive it. No method of transmission over the internet, or method of electronic storage, is 100% secure, however.
If you have any questions about the security on our website, please contact by us via Feedback and one of our designated correspondents will respond to your query.
We do not sell you travel products, but direct you to sites that do and may offer tools to facilitate the booking process. These sites may store information such as your name and address and credit card details. They may operate their own privacy policies.
You have the right to information, access, correction, deletion, restriction of processing, objection to processing, and data portability. If processing is based on your consent, you have the right to revoke it at any time.
Article 21(1) EU General Data Protection Regulation (EU) 2016/679 (“GDPR”) gives you the right to object at any time for reasons arising out of your particular situation against the processing of personal data relating to you when your data is processed under Article 6(1)(e) or Article 6 (1)(f) GDPR. This also applies to profiling. If you object, we will no longer process your personal data unless we can establish compelling and legitimate grounds for processing that outweigh your interests, rights and freedoms, or if the processing aids the enforcing, exercising or defending of legal claims.
Our site or apps may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. You can exercise your right by contacting us at Contact Us Any access request may be subject to a fee to meet our costs in providing you with details of the information we hold about you.
Log Files and Tracking
This website uses the following types of cookies, whose extent and function are explained in the following:
Session cookies that are automatically deleted when you close your browser. These save a “session ID” with which different requests from your browser can be assigned to the joint session. This allows your device to be recognized again when you return to our website. Session cookies are deleted when you log out or close your browser.
Persistent cookies that are automatically deleted after a set duration that can vary depending on the cookie. You can delete cookies in your browser security settings at any time.
For more information about cookies see section "Preventing cookies", "Analysis", "SOCIAL MEDIA PLUG-INS", "Widgets"
You can configure your browser and App settings as you wish and, for example, decline to accept third-party or all cookies. Please note that you may not be able to use all of the website’s functions in this case.
This website uses Google Analytics, a web analysis service of Google Inc (1600 Amphitheatre Parkway Mountain View, CA 94043, USA). This use covers the Universal Analytics operating mode. This makes it possible to assign data, sessions, and interactions across multiple devices to a pseudonymous user ID and thus analyze a user’s activities across devices.
Social Media plug-ins
This website uses the provider’s social plug-ins from Facebook and Twitter
These plug-ins typically collect data from you as standard, and transmit it to the respective vendor’s server. We have taken technical measures to ensure the protection of your privacy, which guarantee that your data cannot be collected by the vendors of the respective plug-ins without your consent. These will initially be deactivated when you visit a site connected to the plug-ins. The plug-ins will not be activated until you click on the respective symbol, and by doing so, you give your consent to have your data transmitted to the respective vendor. The legal basis for plug-in use is article 6, par. 1 a and f of the GDPR.
Once activated, the plug-ins also collect personally identifiable information, such as your IP address, and send it to the respective vendor’s server, where it is saved. Activated social plug-ins also set a cookie with a unique identifier when you visit the respective website. This allows the vendor to generate profiles of your user behavior as well. This occurs even if you are not a member of the respective vendor’s social network. If you are a member of the vendor’s social network and you are logged into the website during your visit, your data and information about your visit to the website can be linked with your profile on the social network. We do not have any influence over the exact extent to which your data is collected by the respective vendor. For more information about the extent, nature, and purpose of data processing and about the rights and setting options for protecting your privacy, please see the data protection notices for the respective social network vendor.
We use widget for transfers & taxi service on our site or apps. We do not have access to any of the personal information collected within this widget. to read more about this service go to kiwitaxi.com.
Third Party Advertising
The banners and all graphical advertising appearing on our site are delivered to you, on our behalf. Information about your visit to our site, such as the number of times you have viewed an ad (but not your name, address, or any other personal information) is used to serve advertisements to you on our site. For more information please contact us
We may revise this policy at any time by amending this page. Any material changes to this policy will be notified to you, including through a notice of new terms on our website. You are expected to check this page from time to time to take notice of any changes that we make to it, as they are binding on you. Your use of the sites or apps following such changes shall constitute your acceptance of the revised policy then in effect. Some of the provisions contained in this policy may also be superseded by provisions or notices published elsewhere on our site or apps.
We have taken extensive technical and operational security precautions to protect your data from being accidentally or intentionally manipulated, lost, destroyed, or accessed by unauthorized persons. Our security measures are reviewed regularly and updated in keeping with technological advances.
Last updated June 2019